naga88 Privacy Policy

SECTION 1 Who We Are and How to Contact Us

naga88 is an online casino and sports betting platform operated under the naga88 brand, serving players primarily in Bangladesh. The Platform is accessible at https://naga88.games. naga88 is the data controller responsible for the personal information collected through the Platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact our Data Privacy team directly at [email protected]. We will acknowledge your enquiry within two business days and endeavour to provide a full response within ten business days. Our support team operates on Bangladesh Standard Time (BST, UTC+6).

SECTION 2 Information We Collect

naga88 collects personal information through several channels in connection with your use of the Platform. The categories of data we collect include:

• Registration Data: When you create an account, we collect your full name, date of birth, email address, mobile phone number, residential address, and username and password credentials.
• Identity Verification (KYC) Data: To comply with Know Your Customer obligations, we collect copies of government-issued identification documents such as your National ID card, passport, or driver's licence, as well as proof of address documentation.
• Financial Data: We collect information about the payment methods you use to deposit and withdraw funds, including mobile wallet identifiers (bKash, Nagad, Rocket, Upay), bank account references, and card details (Visa, Mastercard) where applicable. Full card numbers are never stored on naga88 servers — they are processed by certified payment partners.
• Transaction Data: Records of all deposits, withdrawals, wagers, bonus claims, and game outcomes associated with your account.
• Technical and Usage Data: IP address, device type and model, operating system, browser type, session timestamps, pages visited, features used, and in-game activity logs.
• Communications Data: Records of any correspondence you have with naga88 support, including emails, live chat transcripts, and feedback submissions.
• Cookies and Tracking Data: Information collected via cookies and similar technologies as described in Section 7 of this Policy.

naga88 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers beyond what is strictly required for identity verification purposes.

SECTION 3 How We Use Your Information

naga88 uses the personal information we collect for the following purposes, each grounded in a legitimate legal basis:

• Account Management: To create, maintain, and administer your player account, verify your identity, and provide access to Platform features.
• Service Delivery: To process deposits and withdrawals, facilitate gameplay, calculate winnings, apply bonuses, and provide customer support.
• Legal and Regulatory Compliance: To fulfil KYC obligations, conduct anti-money laundering checks, maintain transaction records as required by applicable law, and respond to lawful requests from competent authorities.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, account takeovers, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor gaming behaviour patterns that may indicate problem gambling, enforce self-exclusion and limit settings, and provide proactive responsible gaming support.
• Service Improvement: To analyse usage data, conduct internal research, improve Platform features, and fix technical issues.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about naga88 — only where you have provided consent or where a legitimate interest applies. You may opt out of marketing communications at any time by contacting [email protected].

SECTION 4 Sharing Your Information

naga88 does not sell your personal data to third parties. We may, however, share your information with the following categories of recipients, strictly on a need-to-know basis and subject to confidentiality obligations:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and card processing partners require transaction data to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable data protection standards.
• Game Content Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver game content and audit game integrity. These providers do not receive your personally identifiable registration or financial data.
• Identity Verification Partners: Third-party KYC providers who assist in verifying identity documents and conducting anti-fraud checks.
• IT and Infrastructure Providers: Cloud hosting and database providers who store and process data on naga88's behalf under strict data processing agreements.
• Legal and Regulatory Authorities: Where required by law, court order, or official request from a competent regulatory or law enforcement authority.

SECTION 5 Data Retention

naga88 retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention principles we apply are:

• Account registration and KYC data is retained for the lifetime of your account and for a minimum of five years following permanent account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records including deposits, withdrawals, and wager histories are retained for a minimum of five years from the date of each transaction.
• Communications and support correspondence are retained for a period of two years from the date of the last interaction.
• Technical and usage log data is retained for up to 12 months and then anonymised or deleted.
• Marketing preference data is retained until you withdraw your consent or request deletion.

When data is no longer required, naga88 deletes or anonymises it in a secure manner. Where complete deletion is not immediately possible due to backup or archival systems, data is isolated and protected from further active processing until deletion is feasible.

SECTION 6 Your Data Rights

As a player using the naga88 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered account username.

SECTION 7 Cookies and Tracking Technologies

naga88 uses cookies and similar tracking technologies to deliver, maintain, and improve the Platform experience. A cookie is a small text file placed on your device when you visit the Platform. Cookies allow us to recognise returning users, maintain your session, and gather analytics data to improve the service.

The types of cookies used on the naga88 Platform are described below:

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality or performance of the Platform. Continued use of the Platform without adjusting your browser cookie settings is taken as consent to our use of cookies as described above.

SECTION 8 Data Security

naga88 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• SSL/TLS encryption for all data transmitted between your device and naga88 servers.
• Encryption of sensitive data fields (including KYC documents and payment identifiers) at rest using AES-256 or equivalent encryption standards.
• Role-based access controls ensuring that only authorised naga88 personnel with a legitimate operational need can access player personal data.
• Regular internal security reviews, vulnerability assessments, and infrastructure monitoring.
• Secure credential storage using industry-standard hashing algorithms. naga88 never stores plaintext passwords.
• Incident response procedures to identify, contain, and notify affected parties in the event of a data breach, in accordance with applicable law.

SECTION 9 International Data Transfers

The naga88 Platform serves players based in Bangladesh. Some of our third-party service providers — including cloud hosting partners, KYC providers, and game studios — may be located outside Bangladesh and may process your data in other jurisdictions. Where such transfers occur, naga88 takes reasonable steps to ensure that your personal data is afforded a level of protection consistent with this Policy, including through contractual data processing agreements with those providers.

By using the Platform and providing your personal data, you acknowledge and consent to the transfer of your data to third-party processors in other jurisdictions where necessary for the delivery of the service, subject to the safeguards described in this section.

SECTION 10 Children and Minors

The naga88 Platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that a minor has registered an account or provided personal information to naga88, we will immediately close the account, delete the associated data, and take such further action as may be appropriate.

If you believe that a minor has accessed naga88 using your personal information or has registered an account without authorisation, please contact us immediately at [email protected].

SECTION 11 Links to Third-Party Services

The naga88 Platform may reference third-party payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) in the course of delivering services. naga88 is not responsible for the privacy practices of these third-party organisations. We encourage you to review the privacy policies of any third-party service you interact with in connection with your naga88 account, particularly your chosen payment provider.

SECTION 12 Changes to This Privacy Policy

naga88 reserves the right to update, modify, or replace this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this document. Where technically feasible, we will also notify registered players via email or an in-Platform notification at the time of a significant policy change.

Continued use of the Platform following any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how naga88 handles your data.